AVAILABLE FOR HIRE

Network Engineer

Architecting resilient networks. Automating the cloud. Securing the future.

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Technical Stack

Core Competencies & Tooling

router

Networking

Enterprise-grade routing, switching, and security protocol design across Cisco environments.

Cisco OSPF BGP VLANs VPN Security
code

AI & Software Dev

Specializing in AI-driven automation and complex problem-solving through robust software architecture.

AI/ML Python C# Bash Automation
cloud

IT Systems & Infra

Expertise in hardware maintenance, IT specialist support, and high-quality customer service in technical environments.

Hardware Help Desk IT Specialist Customer Service Cloud Infra

Verified Expertise

Certifications & Completed Courses

code
C++ Programming
visibility
Computer Vision
psychology
Machine Learning
terminal
Python Programming
workspace_premium
CCNP Enterprise

Projects

Real-world implementations of network logic.

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Agent Helper — Windows call center AI app
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Agent Helper

A robust Windows application optimized for budget hardware. Features live customer transcription and an AI-driven tri-response system providing instant Solution, Technical, and Empathy responses for call center agents.

C#·.NET·OpenAI API·WinForms/WPF
AI Patient Diagnostic mobile app
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AI Patient Diagnostic App

Led integration of advanced AI models into a healthcare mobile platform. Developed real-time conversational analysis to provide instant patient reports and automated doctor alerts based on interaction severity.

React Native·Python·TensorFlow·HIPAA AI
Cisco Enterprise Network Infrastructure
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Cisco Enterprise Infrastructure

Designed and implemented a comprehensive end-to-end network architecture for a major telecommunications provider, serving as a rigorous testbed for advanced routing, switching, and security protocol validation.

Cisco IOS·OSPF/BGP·VPN·Network Security

Professional Journey

Bachelor's Degree in Computer Science

2022 — 2026 (Expected)

Higher Educational Institution, 6th of October City. Specialized in Networking (Cisco), Hardware Assembly, and Software Troubleshooting.

Customer Service Representative | Vodafone UK

June 2025 – March 2026

Recognized as Top Sales Performer for 2 consecutive months. Mastered complex problem-solving and technical communication under pressure, consistently exceeding KPIs in a fast-paced global environment.

Operations Specialist | noon food UAE

CURRENT

March 2026 — Present

Started as Customer Service Representative; promoted to Back Office Operations within 2 weeks due to high efficiency in case management. Orchestrating seamless logistics and vendor relations in a high-velocity delivery ecosystem.

About

As a Computer Science student, I combine a strong academic foundation with hands-on experience in problem-solving and technical systems. My background in customer service and sales has sharpened my ability to perform under pressure and consistently achieve mission-critical targets.

Languages

Arabic Native
English Upper Intermediate

Core Skills

Analytical & Problem-Solving Communication Customer Handling Sales & Persuasion Critical Thinking Work Under Pressure

Initialize Connection

Looking to scale your infrastructure or automate your network? Let's discuss your system requirements.

mail beko117070@gmail.com
location_on Remote / Egypt, GZ
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